Pat manages the customer care department of her firm. She is very happy with her team of 15 customer care representatives who've all been consistently performing well. Customer feedback was impressive and Pat is planning to give them good bonuses this time around. As a manager, Pat believes it is important to let your subordinates know when you are happy with their work. She does so, and also calls a meeting to discuss what they can do to improve further. Pat is using communication for ________.

A. decision making
B. negotiation
C. expressing emotion
D. motivation

Motivation in work is when employees are incentivized due to their good performance, this happens when they provide the company a greater value. There are two kinds of motivation:

Internal: it includes emotions and thoughts, in the exercise given this internal motivation is letting the team know that they are doing good
External: includes salary and work environment, in the case given the bonuses are the external motivation

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