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12-02-2020
Computers and Technology

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The letters ACSI are an acronym for the Association of Customer Service Institute, which measures customers' perceptions of service quality around the world.True or FalseTrue False

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13-02-2020

Answer:

False

Explanation:

The ACSI is NOT the acronym for the Association of Customer Service Institute, neither is there an institute that bears that name or measures customer's perception of service quality around the world.

However, close studies have been carried out by researchers to investigate customer perceptions of service quality in specific areas around the world.

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